ChaTask Terms of Use

Article 1. General introduction

ChaTask is an AI Task Management platform that enables enterprises, Organizations and teams to communicate, process and coordinate work directly through chat, supported by AI Agents and other artificial intelligence technologies.

ChaTask is designed to support digital workplaces for enterprises, including but not limited to the following features:

• Work communication via chat;
• Management of tasks and progress;
• Assigning, tracking and processing of work;
• Organization of information by team, project and workflow;
• Support for search, storage and retrieval of information;
• Work processing support via AI Agents;
• Support for collaboration and operational coordination within the enterprise;
• Other features made available by ChaTask from time to time.

These Terms of Use (the "Terms") set forth the rights, obligations and responsibilities between ChaTask and the User in connection with the access to or use of the Service.

By registering an Account, accessing or using ChaTask, the User shall be deemed to have read, understood and agreed to comply with all provisions of these Terms.

If the User does not agree with any provision of these Terms, the User shall not continue to use the Service.

Article 2. Definitions

In order to ensure consistent understanding and application of these Terms, the following terms shall be interpreted as set out below:

• "ChaTask" means the software platform, website, applications, systems, AI Agents, APIs, databases, documentation and related services provided by ChaTask.
• "Service" means all features, software, AI Agents, technical infrastructure, utilities and services provided by ChaTask to the User.
• "User" means any individual or organization that accesses, registers or uses ChaTask in any form.
• "Customer" means any individual, enterprise or organization that registers, pays for or uses the ChaTask service.
• "Organization" means a dedicated workspace established on ChaTask for an enterprise, organization or group of Users, used for the purposes of communicating, managing and processing work.
• "Administrator" means a User granted rights to administer the Organization, members, data or features on ChaTask.
• "AI Agents" means the assistants or artificial intelligence systems integrated within ChaTask to support processing, analysis, recommendations, automation or coordination of work.

"Customer Data" means all data created, stored, shared or processed by the User or the Customer on ChaTask, including but not limited to:

• chat content;
• tasks;
• documents;
• images;
• videos;
• attachments;
• operational data;
• personnel information;
• customer data;
• business data;
• and any other data generated during the use of the Service.

"Metadata" means descriptive or technical data generated during the use of the Service, such as:

• access times;
• activity status;
• logged-in devices;
• IP addresses;
• operation logs;
• system status;
• or similar technical data.

"AI-generated content" means content created, suggested, analyzed, summarized or otherwise processed with the assistance of AI Agents or AI features on ChaTask.

Article 3. Scope of service provision

ChaTask provides an online software platform to support communication, coordination and management of work within enterprise and organizational environments.

The Service may include:

• Personal or group chat;
• Chat organized by project, task or workflow;
• Task and progress management;
• Management of data and documents;
• Tracking of work activities;
• AI Agents supporting work processing;
• Data search;
• Reporting and analytics;
• Process automation;
• Integrations with other systems, where applicable;
• New features that may be developed by ChaTask in the future.

In order to ensure the security, performance and operability of the system, ChaTask reserves the right to:

• Upgrade;
• Adjust;
• Change;
• Restrict;
• Suspend;
• Or discontinue, in whole or in part, the Service

in cases where necessary to support:

• maintenance;
• system upgrades;
• security;
• incident handling;
• legal compliance;
• or the development direction of the Service.

Article 4. Principles of service use

ChaTask is designed to support a professional, secure and legally compliant working environment. Users are responsible for using the Service for its intended purpose and in compliance with applicable laws.

The User undertakes to comply with the prevailing laws of Vietnam and the relevant laws of the country in which the Service is used, including but not limited to:

• Regulations on cybersecurity;
• Regulations on personal data protection;
• Regulations on the management, provision and use of services in the online environment;
• Regulations on intellectual property;
• And other applicable legal regulations.

The User undertakes to:

• Use ChaTask for lawful purposes only;
• Not use ChaTask to carry out any unlawful conduct;
• Not adversely affect the system or other Users;
• Not infringe upon the data, accounts or legitimate rights of any other organization or individual;
• Not use AI Agents for harmful purposes or for purposes that violate the law or social ethics.

The User is responsible for:

• Content;
• Data;
• Documents;
• Tasks;
• Information;
• And any activities arising from the User's Account or Organization.

ChaTask is a platform that supports work processing and does not entirely replace the management, review or decision-making responsibilities of human beings.

Article 5. Account and access management

In order to use certain features of ChaTask, the User may be required to register an Account and to join one or more Organizations on the system.

The User is responsible for:

• Providing accurate information upon registration;
• Maintaining the confidentiality of the Account and password;
• Managing devices used for access;
• Establishing appropriate access permissions;
• Refraining from sharing the Account in an unauthorized manner;
• Promptly notifying ChaTask upon detection of any signs of unauthorized access.

All activities carried out through the User's Account shall be deemed to have been performed by the User, save where there is a basis for determining that the fault lies with ChaTask.

In order to safeguard system security and Customer Data, ChaTask reserves the right to:

• Verify Account information;
• Refuse registration;
• Restrict access;
• Temporarily suspend an Account;
• Temporarily suspend an Organization;
• Or terminate the provision of the Service

where signs are detected of:

• violation of the Terms of Use;
• violation of law;
• impact on system security;
• abnormal activity;
• abuse of the Service;
• or risk of harm to ChaTask or to other Users.

Article 6. Organizations and responsibilities of Administrators

ChaTask allows enterprises and organizations to establish dedicated workspaces in the form of Organizations for the purposes of internal communication, management and processing of work.

Each Organization may include:

• Members;
• Working groups;
• Projects;
• Communication channels;
• Tasks;
• Data;
• AI Agents;
• And its own administrative configurations.

The Administrator is responsible for:

• Managing members;
• Configuring and controlling access permissions;
• Controlling data access rights;
• Managing AI Agents within the Organization;
• Monitoring activities within the scope of administration;
• Ensuring that members use the Service in compliance with the applicable rules.

The Customer and the Administrator are responsible for:

• Data stored within the Organization;
• Member access rights;
• Internal data sharing;
• The management of personnel using the system;
• And any activities arising within the scope of the Organization.

ChaTask shall not be liable for any damages arising from:

• Inappropriate permission configurations;
• Unauthorized data sharing by members;
• Misuse of Accounts;
• Or inappropriate internal management by the Customer.

Article 7. Customer Data and data ownership

ChaTask respects the data ownership rights of Customers and Users during the use of the Service.

The Customer and the User retain ownership of Customer Data that they create, upload or store on ChaTask.

ChaTask does not claim ownership of Customer Data.

However, in order to provide the Service, the User grants ChaTask the rights necessary to:

• Store;
• Transmit;
• Synchronize;
• Back up;
• Display;
• Process;
• Analyze;
• Or otherwise use such data to the extent necessary.

For the following purposes:

• operating the Service;
• supporting features;
• system security;
• customer support;
• incident handling;
• improving operational quality;
• or complying with legal requirements.

This grant of rights does not alter the Customer's ownership of the data.

The User is solely responsible for all data, content, information and activities created, stored, shared or processed through the User's Account or Organization.

ChaTask shall not be liable for any content, data or conduct initiated, stored, transmitted or used by the User or by any third party through the Service.

Article 8. Data security and information safety

ChaTask recognizes that enterprise data, work data and internal information are valuable assets of the Customer. Accordingly, ChaTask applies appropriate technical and organizational measures to protect data, control access rights and mitigate risks in the provision of the Service.

Data between Organizations is managed through mechanisms including:

• Permission control;
• Authentication;
• Access control;
• System logs;
• Encryption or other appropriate protective measures during storage and transmission;
• Other security mechanisms appropriate to the operational scope of the Service.

ChaTask applies the principle of restricted access, under which access to or processing of data is carried out only to the extent necessary to provide the Service, to support operations, to protect the system or to comply with legal requirements.

ChaTask does not use Customer Data to train public AI models or to serve other customers without appropriate consent or agreement from the Customer.

ChaTask does not commercialize Customer Data or share Customer Data with third parties beyond what is necessary to:

• Provide the Service;
• Support operations;
• Protect the security of the system;
• Implement integrations activated by the Customer or the User;
• Or comply with obligations under applicable law.

The Customer understands and agrees that no system can guarantee absolute security. ChaTask shall apply reasonable measures to mitigate security risks within the scope of the Service provided.

Article 9. Data processing and operational support

In order to ensure the operability, security and full feature provision of the Service, ChaTask may carry out data processing activities to the extent necessary and consistent with the purposes of providing the Service.

ChaTask may process data in order to:

• Provide and operate the Service;
• Synchronize, search and display data;
• Support AI Agents and automation features;
• Detect abnormal behavior, spam or system abuse;
• Protect the security of the system and of Users;
• Provide technical support, handle incidents and recover data;
• Or comply with legal requirements.

For security and operational purposes, ChaTask may use technical mechanisms such as:

• Metadata analysis;
• Correlation of system signals;
• Pattern matching;
• Intermediate processed data;
• Transformed data;
• Encrypted, hashed, vector or other appropriate technical representations of data;
• Cybersecurity protection tools;
• AI assisting operations.

In many cases, the system processes data through pattern matching, Metadata, vectors or transformed data rather than by directly processing the entire underlying raw data.

ChaTask reserves the right to retain, process, extract or provide information related to Accounts, data or service usage in the following cases:

• Upon a lawful request from a competent state authority;
• For the purposes of investigating or handling unlawful conduct;
• To protect the legitimate rights and interests of ChaTask, Users or related parties;
• To prevent risks that may affect system security, the community or cybersecurity.

Data and system logs may be retained for periods appropriate to:

• Operational purposes;
• Security requirements;
• Retention policies;
• Or applicable legal requirements.

Article 10. AI Agents and AI-generated content

ChaTask may integrate AI Agents and AI features in order to help improve the efficiency of work processing and the overall service experience.

Certain features within ChaTask may use AI Agents to assist with:

• Task creation;
• Content summarization;
• Suggestions for work processing;
• Search assistance;
• Progress tracking;
• Data analysis;
• Automation support;
• Or other operational support.

AI Agents and AI features are provided to help improve work efficiency and do not entirely replace the role of human review, verification or decision-making.

AI-generated content may:

• Be not entirely accurate;
• Be incomplete;
• Or be unsuitable in certain circumstances.

The User is responsible for:

• Reviewing;
• Evaluating;
• Verifying;
• And taking responsibility for the use of AI-generated content.

ChaTask shall not be liable for:

• Decisions made by the User based on AI-generated content;
• Damages arising from complete reliance on AI;
• Or use of AI inconsistent with the purposes of the Service.

Article 11. Prohibited conduct

ChaTask is not a platform for storing, distributing or coordinating any content, data or activities in violation of law. Users shall not use ChaTask to carry out, support, conceal or facilitate any unlawful conduct or any conduct harmful to the community.

Users shall not use ChaTask to carry out any of the following acts:

11.1. Unlawful conduct

• Acts against the Socialist Republic of Vietnam;
• Violations of national security;
• Incitement of violence;
• Incitement of war;
• Terrorism or extremism;
• Dissemination of reactionary content;
• Dissemination of false, fabricated or unverified information;
• Defamation of organizations or individuals;
• Fraud;
• Money laundering;
• Financing of terrorism;
• Unauthorized or harassing advertising;
• Organizing gambling, betting or other unlawful financial activities;
• Unlawful trading of data;
• Unlawful trading of goods or services;
• Trading of goods or services that are prohibited under applicable law;
• Violations of personal data regulations;
• Infringements of intellectual property rights;
• Or any other acts prohibited by law.

11.2. Conduct harmful to people and society

• Instructions for the unlawful manufacture of weapons;
• Instructions for causing harm to people;
• Content inciting suicide or self-harm;
• Content harmful to children;
• Grooming, instructing or otherwise adversely influencing children;
• Severely obscene or offensive content;
• Content contrary to fine customs and traditions;
• Content contrary to social ethics;
• Organization of criminal activities;
• Coordination of dangerous conduct;
• Coordination of activities harmful to the community;
• Instructions for manufacturing dangerous tools or unlawful means of causing harm;
• Or dissemination of content harmful to the community.

11.3. Conduct that compromises the system and data

• Cyber attacks;
• Distribution of malicious code;
• Vulnerability scanning;
• Unauthorized interference with the system;
• Privilege escalation;
• Account hijacking;
• Denial-of-service attacks;
• Causing system overload;
• Spam;
• Unauthorized distribution of bulk emails or messages;
• Unauthorized data collection;
• Creating bots or automated tools that affect the system;
• Circumventing ChaTask's safety controls;
• Or infringing upon the data of other organizations or individuals.

11.4. Misuse of AI Agents

• Generating content in violation of law;
• Generating fraudulent content;
• Automated distribution of spam;
• Creating malicious code;
• Fraud;
• Harmful deepfakes;
• Unauthorized data collection;
• Automation of criminal conduct;
• Or circumvention of ChaTask's safety mechanisms.

11.5. Unauthorized commercial activities

• Unauthorized resale of the Service;
• Renting out Accounts in breach of the rules;
• Copying ChaTask's technology or user interface;
• Reverse engineering;
• Or unlawful exploitation of the Service to build competing products.

Article 12. ChaTask's rights of action upon detection of violations

In order to safeguard system security, protect Users and comply with applicable law, ChaTask reserves the right to apply appropriate measures upon detecting, or upon having reasonable grounds to believe that there are signs of, a violation.

ChaTask is under no obligation to pre-screen all data, content or activities of Users on the system.

However, ChaTask reserves the right to apply technical measures, operational controls or other appropriate handling measures upon detection of:

• Signs of violation of law;
• Signs of violation of the Terms of Use;
• Dangerous content;
• Abnormal conduct;
• Or risks affecting system security, Users, the community or the legitimate rights of ChaTask.

ChaTask reserves the right to:

• Issue warnings;
• Require modification or removal of content;
• Restrict features;
• Temporarily suspend an Account;
• Temporarily suspend an Organization;
• Block access;
• Suspend AI Agents;
• Apply API limits;
• Terminate the Service;
• Refuse to provide the Service;
• Or cooperate with the competent authorities in accordance with the law.

Where necessary to protect the system, data or Users, or to comply with legal requirements, ChaTask reserves the right to apply technical measures, restrict access, or suspend or block the Service without prior notice.

ChaTask reserves the right to refuse to provide the Service to any organization, individual or activity exhibiting signs of:

• Violation of law;
• Impact on system security;
• Harm to the community;
• Or impact on the reputation and lawful operations of ChaTask.

Article 13. Intellectual property rights

ChaTask and all components of the Service are the property of ChaTask or its lawful licensors and are protected under intellectual property laws.

All intellectual property rights in ChaTask include, but are not limited to:

• Software;
• User interface;
• Design;
• Logo;
• Trade names;
• Trademarks;
• AI Agents;
• Technology;
• Processing methods;
• Documentation;
• Databases;
• And other components of the Service.

The User shall not:

• Copy;
• Modify;
• Distribute;
• Decompile;
• Reverse engineer;
• Create derivative works;
• Or otherwise unlawfully exploit ChaTask's intellectual property.

Article 14. Integration with third-party services

In the course of providing the Service, ChaTask may support connections or integrations with third-party systems and services in order to extend functionality or support operations.

Where the User proactively activates, connects to or uses integration features with third parties, the User agrees that certain necessary data may be shared, transmitted to or processed by such third parties to the extent necessary to enable the integration feature.

Such third parties may include, but are not limited to:

• Cloud infrastructure providers;
• Payment services;
• Email and notification delivery services;
• Storage services;
• Artificial intelligence services;
• Authentication services;
• Or other software systems connected by the User.

The use of third-party services may be subject to the separate terms and policies of such third parties.

ChaTask shall not be liable for:

• Incidents arising from third-party systems;
• Changes to third-party APIs;
• Content or policies of third parties;
• Or damages arising from the use of third-party services.

Article 15. Service fees and payment

ChaTask may offer various service models suited to the Customer's needs, including free plans, trial plans, paid plans or services under separate agreements.

Service fees may be calculated based on:

• Number of Users;
• Number of Organizations;
• Storage capacity;
• AI usage;
• Features used;
• Or service plan.

The Customer is responsible for making payments in full and on time in accordance with the agreement or with notices issued by ChaTask.

ChaTask reserves the right to:

• Adjust the price list;
• Change the plan structure;
• Restrict features;
• Suspend the Service;
• Or terminate the provision of the Service in the event that the Customer fails to perform its payment obligations.

Unless otherwise agreed in writing, any fees that have been paid are non-refundable.

Article 16. Suspension or termination of the Service

In order to safeguard system security, data and the legitimate rights of related parties, ChaTask reserves the right to suspend or terminate the provision of the Service where necessary.

Where there are signs of a violation, or where there is a reasonable basis to believe that the use of the Service may:

• Violate the law;
• Affect the security of the system;
• Cause harm to Users or to the community;
• Or cause damage to ChaTask,

ChaTask reserves the right to immediately apply appropriate handling measures in order to limit risks and protect the system.

ChaTask reserves the right to suspend or terminate the provision of the Service in the following cases:

• Violation of the Terms of Use;
• Violation of law;
• Late payment;
• Signs of attack on or abuse of the system;
• Risks affecting system security;
• Upon request of competent state authorities;
• Or where it is necessary to protect the legitimate rights of ChaTask and other Users.

Following termination of the Service, the Customer shall have a period of 30 days within which to download or request the export of internal data, except where otherwise required by law or as separately agreed in writing by the parties.

After such period, ChaTask reserves the right to delete, deactivate or continue to retain data in accordance with its retention policy, security requirements, legal, accounting or dispute resolution obligations, or upon request of competent state authorities.

ChaTask shall not be liable for any failure by the Customer to carry out the export of data within the period set out above, save in cases of fault directly attributable to ChaTask.

Article 17. Limitation of liability

ChaTask provides the Service in accordance with the actual operating conditions of the system and endeavors to maintain the quality of the Service within a reasonable scope.

The User understands and agrees that, due to the nature of the Internet, network infrastructure, software systems, artificial intelligence (AI) services and integrated third-party services, ChaTask does not warrant that:

• The Service will operate continuously and without interruption;
• The Service will be free from defects;
• The Service will not be subject to interruptions;
• Data will always be stored in absolute safety in all circumstances;
• Or that the Service will meet every specific requirement of each individual Customer.

To the extent permitted by applicable law, ChaTask shall not be liable for:

• Indirect damages;
• Loss of profits;
• Loss of revenue;
• Loss of business opportunities;
• Loss of data caused by faults attributable to the User;
• Damages arising from the use of AI-generated content or outputs;
• Damages arising from third-party services, platforms or systems;
• Damages arising from acts of the User or of third parties;
• Damages arising from force majeure events;
• Or any damages outside the reasonable control of ChaTask.

ChaTask is a platform supporting communication, coordination and processing of work, and is not a legal, financial, investment, medical or other regulated advisory service that requires a professional license under the applicable law.

The User is responsible for independently assessing, reviewing and verifying the appropriateness of any information, data, content or outputs generated by the system or by AI before relying on the same for any important decisions.

For trial accounts, free accounts or services provided free of charge, ChaTask provides the Service on an "as-is" basis and on a "best-effort" basis, to the extent permitted by applicable law.

To the extent permitted by applicable law, ChaTask shall have no obligation to indemnify, refund or otherwise bear any financial liability for losses arising from the use of free services, except where otherwise mandatorily required by law.

In any event and to the extent permitted by applicable law, ChaTask's aggregate liability arising in connection with the Service shall not exceed the total amount of fees actually paid by the Customer to ChaTask during the 12 months immediately preceding the event giving rise to the claim.

Article 18. Legal compliance and international data

ChaTask aims to serve customers in multiple countries and regions. Use of the Service shall comply with the applicable laws of the jurisdiction in which the User operates.

These Terms shall be governed by and construed in accordance with Vietnamese law.

Users using ChaTask in another country are responsible for ensuring that their use of the Service complies with the laws of the relevant jurisdiction.

Where cloud infrastructure, international technical services or global data distribution systems are used, data may be stored, backed up or processed in various geographical regions in accordance with:

• The service configuration;
• Operational policies;
• Infrastructure providers;
• Or applicable legal requirements.

Customers with specific requirements regarding:

• The location of data storage;
• Dedicated infrastructure;
• Dedicated deployment models;
• Or special security requirements must enter into a separate written agreement with ChaTask.

Article 19. Amendments to the Terms of Use

In order to reflect changes in the Service, operational activities or legal requirements, ChaTask reserves the right to amend, supplement or update the Terms of Use from time to time.

Updated versions shall be published on the ChaTask website or system.

The User's continued use of the Service after the effective date of the update shall be deemed to constitute acceptance of the amended provisions.

Article 20. Dispute resolution

ChaTask gives priority to resolving disputes in a spirit of cooperation and good faith in order to protect the legitimate rights of the parties.

Any dispute arising in connection with the use of ChaTask shall first be resolved through good-faith negotiation.

If the parties are unable to reach an agreement, the dispute shall be resolved by a competent court in Vietnam in accordance with Vietnamese law.

Article 21. Contact information

Any questions, requests or feedback in connection with these Terms of Use or with the ChaTask service should be addressed to the contact information set out below.